Terms and conditions

About Namcoll

The company is based in Maura. The company's postal address is Nannestadvegen 477.

If you want to get in touch with us, you can send an e-mail to [email protected] with your business and contact information and we will hear from us shortly.

Order

When you have completed your order, order confirmation will be sent to your e-mail address. In the confirmation you will find information about the product(s), price, invoicing and delivery address.

If there are any errors in the order confirmation, please contact us immediately by email to [email protected].

Delivery

Our normal delivery times are 3-7 days. NB! Weekend orders are shipped next Monday.

In case of delayed delivery, (without us having informed you of a longer delivery time) please contact us by e-mail: [email protected].

Prices

All prices in the store are stated in NOK and include 25% VAT.

We reserve the right to change/adjust prices caused by price changes from the supplier, misprints in the price list and incorrect prices due to crazy information.

Right of withdrawal

When you buy goods on the internet, you as a customer have 14 days right of cancellation which applies from the time you have received the goods you have ordered.

5.1 When you use your right of withdrawal:

You must inform us that you regret it. The notification must be sent via e-mail to [email protected]. In the e-mail, the name, address, e-mail address, order number and which product(s) the return applies to must be clearly stated.

You should return the products to us immediately and before the right of withdrawal expires (statutory 14 days).

You are responsible for return shipping, delivery and the condition of the products upon return, the products should therefore be sent well wrapped and in the original packaging.

From the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product for used or damaged products.

5.2 The right of withdrawal does not apply to:

- Products that are sealed for health or hygiene reasons, and where the seal has been broken by you.

- Products of sealed sound or image recording and where the seal has been broken by you.

- Tailor-made product that is specially adapted for you or that has a clear personal touch according to your wishes.

- Services that have been completed and where you have explicitly consented to the service being performed without right of withdrawal.

- Goods that can deteriorate quickly, for example food.

- Serial numbers of newspapers or magazines.

For more about the Right to Withdrawal Act, see here.

Claims and complaints

All products are inspected before delivery. Should the product still be damaged or sent incorrectly when it arrives, we undertake, in accordance with current legislation, to correct the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect is discovered.

6.1 How you proceed with a complaint

Any errors and deficiencies must always be reported to [email protected] where you state your name, address, e-mail address, order number and description of the error.

If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable legislation. We are responsible for the return shipping for approved complaints.

We reserve the right to refuse a claim if it turns out that the product is not damaged, defective or similar in accordance with current legislation. In the event of a complaint, we follow Norwegian law. Read more here.

Limitation of liability

We do not accept responsibility for indirect damage that may occur due to the product.

We do not accept responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, authority decision, reduced or non-delivery by the supplier.

Furthermore, no responsibility is assumed for changes in products/product characteristics that have been changed by the respective supplier and/or other factors beyond our control.

Product information

We reserve the right for any typographical errors in the online shop as well as sold-out products at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always do our best to expose the products as accurately as possible.

Information about cookies (Cookies)

According to the Act on Electronic Information, visitors to a website must be informed that cookies are used. The information in the cookie can be used to track the user's browsing. A cookie is a small text file that the website you visit requests to be stored on your computer in order to provide access to various functions. You can set your browser to automatically refuse cookies. You can find more information about cookies here.

Personal information
By shopping at Namcoll, you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We will never sell or disclose your information to third parties without a legal basis.
Namcoll is responsible for the processing of personal data that you have given us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers and to be able to adapt marketing to your individual needs.
Below is a summary of how we store and process your data in accordance with the Personal Data Act (GDPR).
10.1 What is personal information?
Personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?
In order to handle your order and answer questions related to your order, we store your first and last name, address, telephone number, email address, IP address and purchase history.
Your information is stored as long as we have a legal basis for processing your information, e.g. to fulfill the agreement between us or to comply with a legal obligation according to e.g. the Accounting Act.
10.3 Legal basis
In connection with purchases, your personal information is processed to complete the agreement with you.
Marketing, campaigns and similar mailings are done with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When you make a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number.
If you choose to pay by invoice, the personal identification number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
The payment providers we use are: Kort and Vipps.
10.4.2 Delivery company
In order to deliver your orders and complete our agreement, we need to share specific information with delivery companies. What is shared with the delivery company is first name, last name and address information. Email address and/or mobile number may also be shared for notification.
Delivery companies we work with are: Postnord and Posten.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, surname and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use to send out newsletters.
10.5 The right of access
You have the right to receive extracts of all information that is available about you with us. Extracts are delivered electronically in readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or complete incomplete information.
10.7 The right to be forgotten
You can request the deletion of your personal information at any time.
There are few exceptions to this right to be deleted, e.g. whether it must be retained in order for us to fulfill a legal obligation (according to the Accounting Act).
10.8 Responsible for data protection
Namcoll is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal information
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
Changes to the general terms and conditions
We reserve the right to make changes to the terms at any time. Changes to the terms and conditions will be posted online in the online store. The amended terms are deemed to be accepted in connection with orders or visits to the website.
Dispute and choice of law
In cases where the dispute cannot be resolved between the company and the customer, you as a customer can contact the Consumer Council. For residents of an EU/EEA country other than Norway, complaints can be submitted online via Forbruker Europa's page.
In the event of a dispute, we follow decisions from the Consumer Council or the corresponding dispute resolution body.
Disputes about the interpretation or application of these general terms and conditions shall be interpreted in accordance with Norwegian law.